General Provisions: The Hotel General Terms and Conditions (hereinafter referred to as: “GTC”) summarize the contractual contents based on which -CATAMARAN CORFU HOTEL- (registered seat: Corfu 49100, Acharavi 49081, Alexia Katerini, hereinafter referred to as: the “Service Provider”), concludes an accommodation agreement with its Guests.

1/ Way and Conditions of Using the Services
-1. As a reply to the Guest’s oral or written call for an offer the Service Provider sends a written offer in every case. The Service Provider shall be free from its undertakings made in the offer if it DOES NOT pay deposit order within 7 days from sending it.
-2. The agreement is exclusively regarded as concluded if the booking made by the Guest in writing is confirmed by the Service Provider also in writing; the so concluded agreement shall be regarded as a written agreement.
-3. Oral bookings, agreements, modifications or their oral confirmation by the Service Provider are not regarded as an agreement.
-4. The accommodation agreement shall be concluded for a limited period of time.
-5. If the Guest definitively leaves the room before the end of the agreed term, the Service Provider shall be entitled to claim the contractual price for the entire term. The Service Provider is entitled to re-sell the room left before the end of the term.
-6. Guests may only access their room after having identified themselves according to applicable laws; this obligation is a condition to use the accommodation services. Nobody is entitled to stay at the Hotel without being registered.
-7. The agreement may only be modified and/or amended by a written agreement signed by the Parties.


2/ Check-in and Check-out
-1. The Guest is entitled to occupy the booked premises on the agreed day after 3:00 p.m
-2. If the Guest does not show up on the agreed day until 8:00 p.m, the Service Provider shall be entitled to step back from the agreement, except if the parties agreed in a later arrival time.
-3. The Guest shall leave the room until 11:00 o\"clock of the check-out day.
-4. Depending on the Hotel\"s occupancy rate, earlier arrival or later departure is possible for a certain charge. If you wish to use this service, please notify our Reception on the day prior to your arrival.
-5. If the Guest fails to empty his or her room until 11:00 of the day marked on the check-in day as the day of departure and the Service Provider did not provide its prior consent to the extension of the accommodation term, the Service Provider shall be entitled to charge to the Guest one extra day and its obligation to provide services shall end at the same time.


3/ Cancellation Conditions
-1. in case of a cancellation within we have more then 7 days prior to the confirmed arrival day the Service Provider will pay back the whole
-2. Attention! In case of cancellation the sum paid for the deposit will not be refunded if You are cancelling less then 7 days before your arrival date.

-3. In case of a cancellation within we have less then 7 days prior to the confirmed arrival day , but payed the whole sum - the Service Provider remit the money for one night DEDUCTION.


4/ Payment Method
-1. The price of the booked services can be paid on the spot only in cash
-2. In case of money transfer -first: must provide deposit, -second: the Guest must transfer the price of the booked services to the Hotel’s bank account before the agreed arrival day so that the amount is credited to the Hotel until the arrival day or the Guest must justify by way of an irrevocable declaration issued by his or her bank that the respective amount was truly transferred.


5/ Refusal of Fulfilment of the Agreement, End of the Service Obligation
The Service Provider is entitled to immediately terminate the accommodation agreement and so to refuse to provide its services if:
the Guest does not use the room or premises provided to him or her properly;
the Guest fails to empty his or her room until 11.00 a.m of the day marked on the check-in day as the day of departure and the Service Provider did not provide its prior consent to the extension of the accommodation term;
the Guest acts against the security or order of the Hotel, if his or her behaviour with the staff is objectionable or rude, if he or she is under the influence of alcohol or drugs or if he or she threatens or offends others or if his or her behaviour is inacceptable in any other way;
the Guest suffers from any infective disease;
the Contracting Party fails to comply with his or her obligation to pay advance money until the determined deadline.
If the agreement between the Parties is not carried out because of force majeure, the agreement shall terminate


6/ Accommodation Guarantee
-1. If the Service Provider’s Hotel is not able to secure the services determined in the agreement because of its own fault (e.g. overload, provisional operation problems, etc.), the Service Provider shall provide an accommodation for the Guest immediately.
-2. The Service Provider is obliged to provide the services listed in the agreement for the price confirmed and for the term agreed therein – or until the termination of the hindrance- at another accommodation site of the same level or higher. Any extra cost in respect of such replacement accommodation is borne by the Service provider.
-3. If the Service Provider completely fulfils its obligations in this respect, and if the Guest accepts the offered replacement accommodations, the Contracting Party may not have any subsequent demands for damages


7/ Guest Obligations
-1. The Hotel’s Guests may park in our uncovered and unguarded parking place for free of charge.
-2. In the parking place one must comply with traffic rules. The speed limit for vehicles is 5 km/h.
-3. Please throw garbage into dust bins placed in the premises and in the rooms of the Hotel. It is forbidden to move furniture or to take it outside the rooms or the building
-4. Guests may use devices or equipment placed in the Hotel area at their own risk and shall strictly follow the posted Instructions of Use.
-5. The rooms are non-smoking, but the terraces and public places smoking is allowed
-6. In case of fire please notify the Reception immediately. In case of fire or other alarm Guests are obliged to leave the rooms and public areas of the Hotel according to the posted instructions as soon as possible. Use of elevators is forbidden in case of fire.
-7. Guests using rooms or public devices or equipment together are unanimously liable for any damage occurred from improper use.
-8. The Guest shall see that any child under the age of 14 for whom he or she is liable shall stay under his or her supervision in the Hotel of the Service Provider.
-9. Guests must report suffered damages immediately to the Hotel and provide all necessary information and data required to clarify the circumstances of the occurred damage or for the police report or for the police procedur
-10. The Guest (and his or her visitors and others travelling together with the Guest) has to use the Hotel building and its close environment properly and without disturbing other guests and visitors.
-11. The Guest has to leave the room key at the Reception when checking out. If he or she fails to do so or if the key is lost or destroyed, the Service Provider is entitled to invoice a compensation fee which has to be paid by the Guest at check-out. The Guest can use the room key to access his or her room until 12:00 oclock of the check-out day.
-12. Pets are not allowed in our Hotel.
-13. In order to ensure the guests’ calm, it is forbidden to be noisy (e.g. watching television at a disturbing sound volume, listening to loud music , etc.) in the Hotel and on the terraces after 22:00 o’clock


8/ The Service Provider’s Liability for Damages
-1. The Service Provider’s liability does not cover damages occurred because of any external unavoidable reason not attributable to the Service Provider’s staff or its Guests or if caused by the Guest himself or herself
-2. The Service Provider may determine areas in the Hotel not accessible for Guests. The Service Provider is not liable for any eventual damage or injury of the Guest occurred in such areas.
-3. The Service Provider is only liable for the loss of valuables, stocks and cash if it expressly took over these kinds of belongings to safeguard them, or if the damage occurred from a reason for which it is liable according to the general provisions. In this respect the Guest shall be the one providing the evidence.
-4. The Service Provider is not liable for damages arisen from improper use.
-5. Gests use the Hotels sport facilities at their own risk; the Hotel rejects any liability for accidents occurred in this respect
-6. Guests must report suffered damages immediately to the Hotel and provide all necessary information and data required to clarify the circumstances of the occurred damage or for the police report or for the police procedure.
-7. The amount of compensation is the daily amount charged for the room multiplied by ten (except in case of valuables, stocks and cash) except if the loss does not reach this level.

9/ Declaration on Data Protection
-1. When performing its activities the Service Provider regards the security of personal data as top priority. It always manages personal data provided to it in full compliance with applicable laws, looks after their security and it undertakes the technical and organisational measures and sets up the rules of procedure required to comply with applicable laws.
-2. In accordance with the Act on Data Security the Service Provider uses User data only for its purposes of concluding agreements, invoicing and advertising.
In case of concluding an accommodation agreement you declare to have read and understood the above conditions and rules and agree with them. The GTC are subject to eventual amendments in the future; such amendments are published on the Hotel’s homepage and the actual valid GTC are always accessible at the Hotel Reception.

The reservation described in the contract I understand and agree